COMPLIANCE
- COMPLAINTS
- CONFLICT OF INTEREST MANAGEMENT
- TREATING CUSTOMERS FAIRLY
- PROTECTION OF PERSONAL INFORMATION POLICY
- PAIA MANUAL
COMPLAINTS MANAGEMENT FRAMEWORK
DEFINITIONS
Client refers to a specific person or group of persons/members, the policyholder or potential policyholder.
Policyholder query is a request to the insurer or the intermediary by the policyholder for information regarding the insurer’s policies, services or related processes. It can also refer to a request to carry out a transaction or action in relation to any such policy or service.
CONFLICT OF INTEREST
DEFINITIONS
1.1. “Conflict of interest” means any situation in which a person has an actual or potential interest that may, in rendering a financial service to a client,
a) Influence the objective performance of their obligations towards such client; or
b) Prevent a person from rendering an unbiased and fair financial service to that client, or from acting in the interests of that client, including but not limited to:
a financial interest;
an ownership interest;
any relationship with a third party
TREATING CUSTOMERS FAIRLY
Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to our clients. We commit to providing clear and concise information on all products marketed to the client.
The key factors that determine our policy of treating customers fairly are as follows:
- The client can be confident that they are dealing with a firm which holds the fair treatment of our customers.
- Products and services marketed are designed to meet the individuals needs of our customers. 3. Our customers are provided with clear information and are kept appropriately informed before, during and after the service.
- Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances.
- Clients are provided with products that perform as we have led the customer to expect, and the associated service is at an acceptable standard to what they expect.
- Customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint.
- Any complaints or grievances received from a client will be handled in a sympathetic, positive and professional manner.
PERSONAL INFORMATION
Personal information is collected only when an individual knowingly and voluntarily submits information. Personal Information may be required to provide an individual with further services or to answer any requests or enquiries relating to this service.
It is the FSP’s intention that this policy will protect an individual’s personal information from being prejudiced in any way and this policy is consistent with the privacy laws applicable in South Africa.
The FSP collects, stores and use the personal information provided by an individual, in order to provide an estimated insurance quotation.
PAIA MANUAL
INTRODUCTION
This entity – Peter Christie Insurance Brokers – is an authorised financial services provider that provides financial advice and renders intermediary services to clients on financial products under a licence issued in terms of the Financial Advisory and Intermediary Services Act, Act 37 of 2002.